Support

On this page you will find the following sections:

Manuals | Protocols | Software | Service | Training videos 


Manuals

The instrument manuals describes in details all the steps and materials required to produce or sort droplets.

Please contact us for the latest version of the Xdrop and Xdrop Sort manual. 

MANUAL  VERSION  RELEASE NOTES
Xdrop  version 10 February 2026
Xdrop Sort  version 04  October 2022

Protocols

These protocols may include products not supported by Samplix such as sequencers and flow cytometers. Further optimization may be required.


Software

The current software versions are:

INSTRUMENT  SOFTWARE  RELEASE NOTES
Xdrop  version 1.6  January 2026
Xdrop Sort  version 1.2  December 2023


For the most up-to-date software versions, reach out to support@samplix.com.


Service agreement outline(1)

Service

Service agreement outline(1)

Choose a Samplix Service Plan to ensure optimal instrument performance while avoiding the costs associated with unexpected downtime.

Our plans are designed to:

  • Optimize for up-time
  • Enhance your lab’s productivity
  • Ensure critical maintenance requirements aren’t compromised
  • Keep you compliant with regulatory standards


Our comprehensive plans are designed to meet your specific needs, providing dependable, single-source coverage. 

Contact us for more information.


Training videos

Learn more about the process and product in these short videos, then visit our training video collection for more detail on the whole process. 

Video thumbnail

Xdrop double-emulsion droplet production

See how straightforward it is to encapsulate your sample (e.g., cells or DNA fragments) in double-emulsion (DE) droplets. In the video, an Xdrop DE50 Cartridge is loaded with natural killer cells and lymphoblasts, which are then encapsulated for a cell-killing assay in single-cell format. Droplets will contain a natural killer cell, a lymphoblast, or both cell types; some will be empty. The droplets with a single cell or no cells act as controls.